![]() Expensive delivery with Worldwide Expediated - but I thought it was worth it. Medium parcel that was shipped from the US->UK on the 8th Jan. Suspect for me sadly the package has genuinely now been lost (or stolen) unless anyone else can give me some hope with a similar story having a happy ending? So I rung up to ask what happened to my call and was told a supervisor was going to call me back "within 5 minutes" and guess what? One hour later, no call. Was promised a call back this morning by investigations (who apparently work from 8am -12:30am only) and that didn't happen. My package was last physically scanned on the 10th or maybe the 12th again depending on who I get on the phone - how can they not even know that?! It could be in London or Castle Donington no one knows. Investigations can take 8, 10 or 15 business days to resolve depending on which customer service agent you speak to. Have been advised to start an investigation so I did so on the 15th. Cleared customs and was released by the clearing agency on the 12th and since then nothing. Again, I don't mind if its delayed, but at this rate I'm worried whether it will even get to me. It's in high demand and sells out in minutes. ![]() The item I bought isn't really mass produced. I wouldn't even mind waiting if they have delays, but it would be nice to have an honest answer or reason as opposed to empty promises and fake information. Tracking has just been stuck on 'Parcel Cleared Customs' since the 19th. I am told that the parcel will be delivered on the 19th, now that it has truly cleared customs. Apparently, they were waiting for some invoice to confirm custom clearance (despite being told a few days earlier that the parcel cleared customs already.). Once again, the day goes by and the parcel doesn't arrive. No updates over the weekend, delivery date on tracking still said 15th until Sunday 17th when the next delivery date was set to 18th. I was told it will get here by the end of the day. I called apparently the package has cleared customs alright and it was just delayed for some reason. No delivery made as the estimated time flies by. Apparently delayed as a result of mechanical failure. Delivery date goes by without a delivery made. Item shipped on the 13th with Next Day Air Saver from Netherlands.ĭue to be delivered on the 14th.
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